Answers from your content, not the internet
Retrieval-augmented generation over your documents, policies and catalogue, with citations back to the source.
Services
AI & Machine Learning
Put AI to work in your business — connected to your data and your systems.
What’s included
- AI customer support and chatbots
- AI sales assistants and lead qualification
- AI document processing and extraction
- AI knowledge bases over internal content
- AI workflow automation
- Recommendation and ranking systems
Overview
The gap between an impressive AI demo and a system you can put in front of customers is grounding, guardrails and observability. A model that invents a price, a delivery date or a policy is worse than no assistant at all.
We build retrieval over your actual content, constrain what the assistant is allowed to say and do, log every interaction for review, and design the handover to a human as a first-class path. Then we measure deflection and accuracy against a fixed evaluation set instead of impressions.
Deliverables
- 01Use-case selection and feasibility assessment
- 02Data and knowledge source preparation
- 03Retrieval pipeline and prompt architecture
- 04Assistant integrated into web, WhatsApp or your app
- 05Evaluation set, accuracy report and guardrails
- 06Monitoring, cost controls and human handover
Business outcomes
Actions, not just conversation
The assistant books, quotes, updates the CRM and escalates — because a reply that ends in 'please contact us' is not a resolution.
Reviewable by design
Full transcript logging, evaluation sets and a review queue, so quality is something you can inspect rather than hope for.
Typical stack
Claude API · OpenAI API · Python · TypeScript · LangGraph · pgvector · Pinecone · Node.js · Redis
How we deliver it
- 01
Idea
You describe the problem. We say honestly whether software is the answer.
- 02
Discovery
We learn the business before we discuss the build.
- 03
UX/UI
Flows and screens designed before code, and tested with the people who will use them.
- 04
Development
Built in reviewable increments, in your repository, from the first commit.
- 05
Testing
We try to break it before your customers do.
- 06
Launch
A planned release, not a switch someone flips on a Friday evening.
- 07
Growth
What we learn after launch is what decides the next phase.
Where we apply it
- 01
Real Estate
Inventory, leads and agents in one place — so a serious buyer is never waiting on a spreadsheet.
- Property management systems
- Real estate CRM
- Lead capture and distribution
- 02
Healthcare
Patient-facing systems and clinic operations, built with privacy and consent designed in from the start.
- Appointment booking and reminders
- Patient portals and records access
- Clinic and practice management
- 03
Retail & E-commerce
Online and in-store selling on one stock position, with a checkout tuned to your market.
- Online stores and headless commerce
- POS and inventory integration
- Loyalty and membership programmes
- 04
Travel & Tourism
Booking, itineraries and payments that work on a phone, in the traveller's language.
- Booking and reservation systems
- Tour and itinerary management
- Customer and agent portals
- 05
Professional Services
Client intake, matter management and billing for firms whose inventory is time.
- Client intake and qualification
- Matter and case management
- Document generation and e-signature
- 06
Fintech
Financial products where correctness, auditability and compliance are the product.
- Payment and wallet platforms
- Lending and instalment systems
- KYC, onboarding and verification
Frequently asked questions
Service FAQ
No. We use enterprise API tiers where inputs are not used for training, and we can keep sensitive data out of the model entirely by retrieving only the fields an answer needs. Where regulation requires it, we deploy in-region or self-hosted models.
Three layers: the assistant can only answer from retrieved sources, answers carry citations you can check, and anything outside its scope routes to a human instead of being improvised. We then test that behaviour against a fixed set of adversarial questions before launch.
Yes, including mixed Arabic-English messages and Gulf dialect phrasing, which is how customers actually write on WhatsApp. Dialect handling is part of the evaluation set rather than an assumption.
Related services
- 01
Business Automation
Connected workflows across CRM, WhatsApp, spreadsheets, accounting and internal tools — with an audit trail.
What’s included
- 02
SaaS Development
Multi-tenant products with authentication, billing, dashboards and APIs — architected so growth does not force a rewrite.
What’s included
- 03
Custom Software Development
Internal platforms, operations systems and integrations for processes that off-the-shelf software cannot model.
What’s included
Next step
Have an idea? Let’s build it.
Tell us what you are trying to achieve. You will get a considered reply from an engineer — not a sales script.
We reply to project enquiries within one business day.