Nothing falls between systems
Enquiries from the website, WhatsApp, Instagram and phone all land in one place with the same fields and the same follow-up clock.
Services
Business Automation
Remove the manual steps between a customer action and the work getting done.
What’s included
- Lead capture to CRM automation
- WhatsApp Business API workflows
- Quotation, invoice and contract generation
- Approval chains and internal routing
- Reporting and scheduled data syncs
- System-to-system integrations
Overview
Most operational drag is not a missing system — it is the gap between two systems that someone bridges by hand every morning. Leads re-typed into a CRM, quotes rebuilt in a spreadsheet, WhatsApp messages that never make it into a record anyone can search.
We map the actual process, find the handoffs that leak time or data, and automate those specific steps. Every automation is logged and reversible, and anything that touches money or a customer commitment keeps a human approval in the chain.
Deliverables
- 01Process map of the current state
- 02Prioritised automation backlog with time saved per step
- 03Integrations between your existing tools
- 04WhatsApp Business API setup and templates
- 05Error handling, retries and alerting
- 06Runbook so your team can operate it
Business outcomes
Faster response, higher close rate
Auto-acknowledgement, routing to the right owner and escalation when a lead ages past your agreed threshold.
A record you can audit
Every automated step is logged with who, what and when — so a dispute is settled by the trail, not by memory.
Typical stack
Node.js · Python · WhatsApp Business API · n8n · Temporal · PostgreSQL · Zapier / Make · REST & GraphQL APIs
How we deliver it
- 01
Idea
You describe the problem. We say honestly whether software is the answer.
- 02
Discovery
We learn the business before we discuss the build.
- 03
UX/UI
Flows and screens designed before code, and tested with the people who will use them.
- 04
Development
Built in reviewable increments, in your repository, from the first commit.
- 05
Testing
We try to break it before your customers do.
- 06
Launch
A planned release, not a switch someone flips on a Friday evening.
- 07
Growth
What we learn after launch is what decides the next phase.
Where we apply it
- 01
Real Estate
Inventory, leads and agents in one place — so a serious buyer is never waiting on a spreadsheet.
- Property management systems
- Real estate CRM
- Lead capture and distribution
- 02
Construction & Development
Site progress, sales office and payment schedules connected — instead of three teams reporting three numbers.
- Project and progress management
- Sales office CRM
- Unit and property inventory
- 03
Retail & E-commerce
Online and in-store selling on one stock position, with a checkout tuned to your market.
- Online stores and headless commerce
- POS and inventory integration
- Loyalty and membership programmes
- 04
Travel & Tourism
Booking, itineraries and payments that work on a phone, in the traveller's language.
- Booking and reservation systems
- Tour and itinerary management
- Customer and agent portals
- 05
Professional Services
Client intake, matter management and billing for firms whose inventory is time.
- Client intake and qualification
- Matter and case management
- Document generation and e-signature
- 06
Hospitality
Direct bookings, guest experience and operations — with less commission paid to aggregators.
- Direct booking engines
- Guest apps and digital check-in
- Restaurant reservation and ordering
Frequently asked questions
Service FAQ
Usually not. Automation works best as connective tissue between the tools your team already knows. We only recommend replacing something when its limitations are the actual bottleneck, and we will say which one and why.
Yes, through the official WhatsApp Business API with an approved business account and message templates. We do not use unofficial automation that risks your number being blocked.
By measured time cost and error rate, not by what is technically interesting. The first phase is usually a small number of high-frequency steps that pay for the engagement within a quarter.
Related services
- 01
AI & Machine Learning
Assistants, document processing and retrieval systems that answer from your own content and act inside your own tools.
What’s included
- 02
Custom Software Development
Internal platforms, operations systems and integrations for processes that off-the-shelf software cannot model.
What’s included
- 03
Web Development
Corporate sites, landing pages and web applications that load fast, rank well and turn traffic into enquiries.
What’s included
Next step
Have an idea? Let’s build it.
Tell us what you are trying to achieve. You will get a considered reply from an engineer — not a sales script.
We reply to project enquiries within one business day.