Case studies
Online booking against real practitioner and room availability, with automated multilingual reminders and no-show reporting by branch.
Sample project
Industry
Related services
Technology
Illustrative example. Not a real client engagement — results are described qualitatively because no measured client figures have been cleared for publication.
01Challenge
Appointments booked by phone during working hours only, reminders sent manually when someone had time, and a no-show rate nobody was measuring — so nobody could tell whether anything they tried was working.
02Approach
Modelled availability as practitioner-and-room rather than a flat calendar, because the real constraint is both at once.
Sent reminders in the patient's own language at intervals tuned per appointment type, with one-tap reschedule instead of a phone call.
Kept personal health data out of message bodies — reminders reference an appointment, never a condition.
Instrumented no-shows from day one so the effect of every reminder change is measurable rather than assumed.
03Solution
Online booking against real practitioner-and-room availability, automated multilingual reminders on WhatsApp and SMS, and a dashboard that finally measures no-shows by branch, clinician and appointment type.
04Features
Both constraints are modelled together, so the system cannot offer a slot where the clinician is free but the room is not.
WhatsApp and SMS in the patient's own language, at intervals tuned per appointment type.
A reminder links straight to a reschedule flow, so changing an appointment does not require a phone call during office hours.
Message bodies reference an appointment, never a condition — personal health data stays inside the authenticated portal.
Rates broken down by branch, clinician and appointment type, so a change to reminder timing can be judged on evidence.
Reception, clinicians and management see what their role requires, with a full audit trail on record access.
05Technology architecture
How the pieces fit together.
Frontend
Backend
Database
Infrastructure
Integrations
06Results
Outcomes are described qualitatively. No measured figures are claimed for illustrative work — real metrics appear here only when a client has approved publishing them.
07Gallery
Product screenshots are added once a client has approved publication. Nothing here is a mock-up of an interface that does not exist.
One inventory record, automatic lead routing and a commission ledger drawn from the same data as the sales pipeline.
Industry
Related services
Technology
Read the walkthrough
A grounded assistant answering order, delivery and returns questions in Arabic and English, with a designed handover to a human.
Industry
Related services
Technology
Read the walkthrough
A multi-tenant scheduling and job-management product with an offline-first technician app, so work is captured where it happens.
Industry
Related services
Technology
Read the walkthrough
Next step
Most of what you have just read can be adapted. Tell us your version of it and we will come back with an approach, a timeline and an indicative range.
We reply to project enquiries within one business day.